Our services are not designed for use by or directed to children. If you have reason to believe that a child under the legal age in your jurisdiction has provided personal information to Charidy, please contact us and we will securely delete the information from our databases to the extent required by law.
You may contact us as follows:
1002 Dean Street
Brooklyn, NY 11238
For the purposes of the GDPR, you may contact our GDPR support rep at GDPR@charidy.com
Charidy provides an online platform (“Charidy.com”) and consulting services which empowers nonprofit organizations (“Nonprofits”) to increase their fundraising goals and numbers of their donors. Through our platform, Nonprofits run campaigns to raise money for certain charitable projects or for their general organizational activities. Individuals also use Charidy.com as a platform to raise funds for personal efforts.
Although Charidy’s headquarters are in the US, as a platform, Charidy.com is an online platform accessible globally to individuals and Nonprofits around the world, whether as donors or campaign organizers. As such, it is Charidy's approach to work with campaign organizers to comply with the privacy laws in the jurisdiction in which the campaign is run. Charidy has certified with the EU-U.S. and Swiss-U.S. Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of “personal data” from applicable European countries.
Honesty and transparency are imperative at Charidy. It is important that the Charidy leadership and Team maintain a standard of open and transparent communication between each other and with our clients. We value innovation, love, community, truth and high standards and we want to make sure that we uphold these principles for years to come.
Information We Collect
We collect information about you in the following ways.
Information you give us directly
Donors: Although donors will register through the Nonprofit’s campaign set up on Charidy.com, as an individual, you may also register an account directly with Charidy.com, allowing you to participate as a donor in all active campaigns on the platform whether run by a nonprofit or an individual. To register your account, we collect your contact information (name, address, email, phone). When you donate, we ask you to provide the gift amount and credit card or other payment information. You may also provide a message to accompany your gift, and how you wish your name to appear on the website.
Campaign Organizers: Although organizers of campaigns are Nonprofit organizations, individuals may also use Charidy’s fundraising platform to conduct a campaign for personal reasons. When this happens, we will collect information to set up your account including payment information.
When you interact with us on social media platforms such as Facebook and Twitter we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.
When you contact us
We collect information from you (including, but not limited to, your name, email address, and location) when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, provide us with feedback or subscribe to Charidy’s newsletter.
When you visit Charidy’s website
We, like many companies, automatically collect and analyze website usage data strictly for internal purposes. This information may be used to improve the services we offer. A “cookie” is a resource created by your browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the website. Cookies are used for many purposes, such as to track language preferences, provide customized web page content, and display website navigation history. Cookies used by our website cannot identify you and do not give us access to anything on your device. You can also learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers or mobile devices.
Safeguarding Your Information
Charidy takes security seriously and we have implemented technical and organizational safeguards to protect personal information held in Charidy.com servers from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. For example, access to information is limited only to employees and authorized service providers who need to know such information for the stated purposes. All transactions and payment information entered into Charidy.com are sent via secure transmission directly to a secure payment processor. We comply with Payment Card Industry (PCI) standards. We do not store your credit card or banking information on Charidy.com.
If you send us an email, it is important to know that no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us via email.
How We Use Your Personal Information
We use your personal information to:
operate our business and maintain the services provided to you, as a donor or campaign organizer such as providing support services, processing transactions, fulfilling requests for information, receiving and sending communications
to identify you when you sign-in to your account and administer your account or funds received
to respond to your question or resolve your problem
to fulfill our obligations under our contract with you or in order to take steps at your request prior to entering into a contract
- notify you of a privacy or security breach as required by law
Disclosing Your Information
We do not sell or rent your information to third parties. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so. However, we may disclose your information to third parties as necessary to meet legal and regulatory requirements and more specifically, as appropriate to prevent, limit or otherwise prosecute fraud.
We may share your information with our third party service providers, suppliers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes.
Where Charidy is compelled to release your personal information, we will endeavor to take these steps with the aim of ensuring that your privacy rights continue to be protected.
Retention of your information
We will only retain the information for as long as necessary for the purpose for which that information was collected and to the extent permitted or required by applicable laws. When we no longer need to use your information, we will remove it from our systems and records and/or take step to anonymize it so that you can no longer be identified from it in accordance with our internal document retention policies.
All data, including donor records and client proprietary information, is stored on servers based within the United States. Credit card information is never stored with Charidy.com.
Your Privacy Rights
Access and Accuracy. You may access and correct your information by visiting the “Account Settings” portion of your account on Charidy.com. You may also request, in writing, a copy of your personal information held by us. If that information is inaccurate, please let us know and we will endeavor to make the necessary amendments, erase, or block the relevant information as you request.
Rights of European Data Subjects
In addition to rights with respect to your personal information noted above, for those residing in the European Union (EU), you have certain additional rights under the General Data Protection Regulation (GDPR):
Restrictions on Further Processing: You have the right, where there is a dispute in relation to the accuracy or basis of processing of your personal data, to request a restriction on further processing by us.
Erasure: You have the right to erasure of your personal data (“right to be forgotten”) in certain circumstances.
Data Portability: You have the right to request that personal data that you have provided to us be returned to you, or be provided to another third party of your choice, in a structured, commonly used and machine-readable format.
Automated Decision-Making: You have the right not to be subject to a decision based solely on automated decision-making. In connection with such right, you may have the right to request human intervention with respect to such automated decision-making, as well as express your point of view or contest any such automated decision-making.
Opt-out of Direct Marketing / Profiling: You may elect to “opt out” of direct marketing activities, including any profiling we may conduct for direct marketing purposes. Accordingly, we may rely on your consent permitting us to process your information in accordance with this policy for direct marketing, including profiling for direct marketing, unless you take affirmative action to opt out of such processing. You may opt out at any time by contacting Charidy’s GDPR representative referenced above.
Lodge Complaints with Supervisory Authorities: You have the right to lodge a complaint with a data protection supervisory authority in your country.
Charidy.com may contain links to other websites or resources on the internet. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.
Changes to this policy
We keep this policy under regular review. Any changes we may make to this policy will be posted on Charidy’s website so please check this page occasionally to ensure that you are happy with any changes. If we make any significant changes we will make this clear on this website.
This policy was last updated in Feburary 2019.